Shipping and Delivery Policy 

Last Updated: July 30, 2026

This Shipping and Delivery Policy applies to orders placed through zhglxw.shop for delivery to customers in Germany.

Please review this Policy before placing an order. Mandatory rights available to consumers under German and European Union law remain unaffected.

1. Company Information

Company Name:
TØMRERMESTER BO HVID ApS

Company Registration Number (CVR):
26552877

Registered Address:
Maglekærvej 20
4600 Køge
Denmark

Website:
zhglxw.shop

Customer Service Email:
nampham11012001@gmail.com

2. Delivery Area

We deliver eligible orders to supported addresses in Germany.

Delivery availability is confirmed during checkout. Certain locations may be unavailable or may require additional delivery time, including:

• Remote areas;

• Islands;

• Military addresses;

• Post-office boxes;

• Parcel-forwarding addresses;

• Locations with restricted courier access.

Where an address cannot be served, we may contact the customer or cancel the order before dispatch.

3. Free Standard Shipping

Eligible orders placed through zhglxw.shop receive free standard shipping.

No ordinary standard delivery charge is added to the order.

Where an optional express, priority or other upgraded delivery service is offered, the additional cost will be displayed before the order is submitted and will apply only when expressly selected by the customer.

Customers will not be required to pay undisclosed mandatory shipping fees.

4. Cash on Delivery

Eligible orders may be paid by Cash on Delivery.

The customer must pay the total amount shown in the order confirmation when the package is delivered.

Depending on the courier, payment may be accepted by:

• Cash;

• Card;

• Another method supported by the courier.

Customers should ensure that the required amount or accepted payment method is available at the time of delivery.

Cash on Delivery availability may depend on:

• Delivery location;

• Order value;

• Product type;

• Courier availability;

• Order-verification results;

• Previous delivery history.

We may contact the customer before dispatch to confirm the order and delivery information.

5. Order Confirmation

After an order is submitted, the customer will normally receive an order-receipt or confirmation email.

The confirmation may include:

• Order number;

• Products ordered;

• Delivery address;

• Total Cash on Delivery amount;

• Available delivery information.

Customers should check the confirmation carefully and contact us promptly if any information is incorrect.

An automatic order-receipt message does not necessarily mean that the order has been accepted. Contract formation is governed by our Terms of Service.

6. Order Verification

Before accepting or dispatching a Cash on Delivery order, we may verify:

• Customer name;

• Telephone number;

• Email address;

• Delivery address;

• Product selection;

• Quantity;

• Genuine intention to receive and pay for the order.

If we cannot verify the order within a reasonable period, the order may be delayed or cancelled.

7. Order Processing

Orders are prepared after successful order verification.

Processing may include:

• Product-availability checks;

• Delivery-address verification;

• Fraud-prevention checks;

• Product preparation;

• Packaging;

• Creation of shipping documents;

• Transfer to the courier.

The estimated processing period will be displayed on the Product page, during checkout, in the order confirmation or through another customer communication.

Processing periods normally exclude weekends and public holidays.

8. Estimated Delivery Time

The estimated delivery period applicable to the order will be displayed during checkout, on the Product page, in the order confirmation or in the shipping confirmation.

The total delivery time consists of:

1. Order-processing time; and

2. Transportation time after dispatch.

Delivery estimates are normally expressed in business days.

Unless we expressly agree to delivery on a specific date, estimated delivery dates are not guaranteed fixed dates.

Where no different delivery period has been agreed, the order will be delivered within the period required by applicable consumer law.

9. Dispatch Confirmation

After the package has been transferred to the courier, the customer may receive a shipping confirmation.

The confirmation may include:

• Dispatch date;

• Courier name;

• Tracking number;

• Tracking link;

• Package information;

• Cash on Delivery amount.

A dispatch confirmation means that the package has entered the delivery network. It does not guarantee arrival on a particular date unless a fixed delivery date has been expressly agreed.

10. Shipment Tracking

Where tracking is available, the customer may use the tracking number to follow the shipment.

Tracking information may not appear immediately. The courier may need time to:

• Receive the package;

• Perform the first scan;

• Transfer the package to a sorting centre;

• Update its tracking system;

• Transfer the package to a local delivery partner.

If tracking remains unavailable or unchanged for an unusually long period, contact:

nampham11012001@gmail.com

Please include the order number and tracking number.

11. Courier and Logistics Providers

Orders may be delivered by courier, postal or logistics providers selected by us.

We may provide the courier with information necessary to complete the delivery, including:

• Recipient’s name;

• Delivery address;

• Postal code;

• Telephone number;

• Email address;

• Order reference;

• Package details;

• Delivery instructions;

• Cash on Delivery amount.

The courier may contact the customer by telephone, email, text message or delivery notice to arrange delivery or collect payment.

12. Customer Responsibility for Delivery Information

Customers must provide complete and accurate delivery information, including:

• Full recipient name;

• Street and house number;

• Apartment, floor or building information where applicable;

• Postal code;

• City;

• Country;

• Valid telephone number;

• Valid email address.

Incorrect or incomplete information may cause:

• Processing delays;

• Failed delivery;

• Delivery to the wrong location;

• Return of the package;

• Additional redelivery costs where legally permitted.

13. Changing the Delivery Address

Customers should contact us immediately if a delivery address needs to be changed.

Address-change requests must be sent to:

nampham11012001@gmail.com

Please provide:

• Full name;

• Order number;

• Original delivery address;

• Complete corrected delivery address.

An address change cannot be guaranteed after the order has been processed, packed or transferred to the courier.

After dispatch, changes may be subject to the courier’s procedures and security requirements.

14. Delivery Attempts

The courier may contact the customer before delivery.

Customers must ensure that:

• The telephone number is reachable;

• The delivery address can be accessed;

• An authorized person is available;

• The Cash on Delivery amount is ready;

• The package can be accepted during the delivery attempt.

Depending on the courier, more than one delivery attempt may be made.

15. Failed Delivery

Delivery may fail where:

• The address is incorrect or incomplete;

• The recipient cannot be identified;

• The customer is repeatedly unavailable;

• The courier cannot contact the customer;

• Access to the delivery location is restricted;

• The required Cash on Delivery payment is unavailable;

• The customer refuses the package;

• The package is not collected from a collection point.

The package may be:

• Presented for redelivery;

• Sent to a collection point;

• Held temporarily at a courier depot;

• Returned to the sender.

Where legally permitted, reasonable and documented additional costs caused by incorrect customer information, repeated non-availability or unjustified refusal may be taken into account.

16. Refused Cash on Delivery Packages

Customers should not place a Cash on Delivery order unless they genuinely intend to receive and pay for it.

Simply refusing a package does not necessarily replace a clear cancellation or withdrawal statement.

Customers wishing to cancel or withdraw should also contact:

nampham11012001@gmail.com

Repeated unjustified refusal of Cash on Delivery packages may result in future orders being rejected.

Mandatory cancellation, withdrawal and consumer rights remain unaffected.

17. Delivery to a Third Party or Safe Place

Where the customer authorizes delivery to:

• A neighbour;

• A reception desk;

• A parcel locker;

• A designated safe place;

• Another authorized person,

delivery may be treated as completed when the package is delivered according to the customer’s valid instructions.

Customers should select only secure and appropriate delivery locations.

This provision does not affect customer rights where the courier fails to follow the agreed delivery instructions.

18. Multiple Packages

An order containing several products may be shipped in more than one package.

This may occur where:

• Products are stored at different facilities;

• Products become available at different times;

• Package size or weight requires separate shipment;

• Different couriers are used.

Customers may receive separate tracking numbers.

No additional standard shipping charge will be imposed merely because an order is divided into multiple packages.

19. Delivery Delays

Delivery may be delayed due to:

• High order volumes;

• Product availability;

• Address-verification issues;

• Public holidays;

• Severe weather;

• Natural disasters;

• Strikes;

• Transport disruption;

• Courier-service interruptions;

• Government restrictions;

• Security inspections;

• Other circumstances outside our reasonable control.

Where we become aware of a significant delay, we may contact the customer and provide updated information.

20. Orders Not Delivered on Time

If an order is not delivered within the agreed period, the customer should contact us at:

nampham11012001@gmail.com

We may:

• Contact the courier;

• Open a delivery investigation;

• Provide updated tracking information;

• Confirm a revised delivery estimate;

• Arrange replacement where appropriate;

• Provide another legally required remedy.

Where delivery is not completed within the agreed period or the period required by law, the customer may grant an additional reasonable delivery period.

If the order is still not delivered within that additional period, the customer may be entitled to terminate the contract.

An additional deadline may not be required where:

• We have refused to deliver; or

• Delivery by a specific date was essential and this was communicated before the contract was concluded.

21. Lost Packages

A package may be investigated as lost where:

• Tracking has stopped for an unusually long period;

• The estimated delivery period has passed;

• The courier cannot locate the package;

• The courier confirms that the shipment has been lost.

Customers should contact us rather than relying only on the courier.

We may request:

• Order number;

• Tracking number;

• Confirmation of the delivery address;

• Confirmation that household members or neighbours did not receive the package;

• Other information required for the investigation.

Where a package is confirmed as lost before delivery, we will provide an appropriate remedy, which may include:

• Replacement, subject to availability; or

• Cancellation of the Cash on Delivery order.

Because payment has not yet been collected for an undelivered Cash on Delivery package, no payment refund will normally be required.

22. Package Marked as Delivered but Not Received

If tracking shows that the package was delivered but the customer cannot locate it, the customer should:

• Check the delivery address;

• Check any designated safe place;

• Ask household members;

• Ask neighbours or building reception;

• Review any courier delivery photograph or notice;

• Contact the courier.

If the package remains missing, contact us promptly and provide the order and tracking numbers.

We may open an investigation with the courier and review the available delivery evidence.

23. Damaged Packages

Customers should inspect the package at delivery where reasonably possible.

If the package appears damaged, opened or tampered with, customers should:

• Photograph the outer package;

• Photograph the shipping label;

• Photograph the internal packaging;

• Photograph the affected Product;

• Retain all packaging materials.

Please report the issue promptly to:

nampham11012001@gmail.com

The report should include:

• Full name;

• Order number;

• Product name;

• Description of the damage;

• Clear photographs or videos.

Where appropriate, customers may note visible damage with the courier when accepting the package.

Failure to report visible damage immediately does not automatically remove mandatory statutory rights.

24. Incorrect or Incomplete Deliveries

If the package contains an incorrect Product or is missing part of the order, please contact us promptly.

Provide:

• Order number;

• Product received;

• Product expected;

• Description of the missing or incorrect item;

• Photographs of the package contents;

• Photograph of the shipping label.

Customers should retain the Product and packaging until instructions have been provided.

After verification, we may arrange:

• Delivery of the correct Product;

• Delivery of missing parts;

• Replacement;

• Collection or return of the incorrect Product;

• Another legally appropriate remedy.

25. Transfer of Risk

For consumer orders, the risk of accidental loss or damage generally remains with us until the Product is physically delivered to:

• The customer; or

• A third party designated by the customer other than the carrier.

Different rules may apply where the customer independently appoints a carrier that was not offered or identified by us.

26. Order Cancellation Before Dispatch

Customers wishing to cancel an order should contact us immediately at:

nampham11012001@gmail.com

Please provide:

• Full name;

• Order number;

• Email address used for the order;

• Clear cancellation request.

Cancellation cannot be guaranteed after the order has been processed, packed or dispatched.

If operational cancellation is no longer possible, the customer may exercise any applicable statutory right of withdrawal after receiving the Product.

27. Returns

Returns are governed by our separate Return and Refund Policy.

Customers must contact customer service before returning a Product.

The registered company address is not automatically the return address.

Products must be sent only to the return location confirmed by customer service.

A return sent without authorization or to an incorrect address may be delayed or impossible to identify.

28. Cash on Delivery Refunds

Where a refund is approved for a Cash on Delivery order, it cannot normally be returned in cash by the courier.

The customer may be asked to provide appropriate bank information, including:

• Account-holder name;

• IBAN;

• BIC, where required;

• Order number;

• Information necessary to verify the refund recipient.

Refund information will be used only to process the refund and comply with applicable accounting and legal requirements.

29. Customs, Taxes and Additional Charges

Eligible standard shipping to Germany is free.

The total amount payable will be shown before the order is submitted.

Customers will not be required to pay mandatory delivery charges that were not disclosed in advance.

Optional services or additional charges apply only where they have been clearly displayed and expressly accepted.

30. Force Majeure

Delivery may be affected by extraordinary events outside our reasonable control, including:

• Natural disasters;

• Severe weather;

• War or civil disturbance;

• Epidemics;

• Government restrictions;

• Border closures;

• Industrial action;

• Major transport disruption;

• Serious courier interruptions;

• Widespread communication-network failures.

We will take reasonable steps to reduce the effect of these events and resume delivery when reasonably possible.

Mandatory customer rights arising from a substantial delivery delay remain unaffected.

31. Changes to This Policy

We may update this Shipping and Delivery Policy because of:

• Changes in applicable law;

• Changes to delivery areas;

• Changes to courier providers;

• Changes to Cash on Delivery arrangements;

• Security or operational requirements;

• Changes to our Services.

The latest version will be published on zhglxw.shop.

Changes will not normally apply retroactively to orders already accepted unless required by law or agreed with the customer.

32. Contact Information

For questions about order verification, Cash on Delivery, shipping, tracking, delayed delivery, damaged packages or missing orders, contact:

Company Name:
TØMRERMESTER BO HVID ApS

Company Registration Number (CVR):
26552877

Registered Address:
Maglekærvej 20
4600 Køge
Denmark

Website:
zhglxw.shop

Email:
nampham11012001@gmail.com

Please include the order number in all delivery-related enquiries.

Do not send returned Products to the registered company address unless our customer-service team has confirmed in writing that it is the correct return address.